SMS Messaging Consent & Disclosures

About Our SMS Service

CertifML provides AI-powered SMS messaging on behalf of healthcare supply companies to assist patients with supply reorder reminders, order confirmations, and shipping updates.

How Consent Is Collected

Patients provide written consent to receive SMS messages during their in-office equipment setup appointment with their healthcare supply provider. Consent may also be collected through:

  • Signed patient intake forms at the provider's office

  • Online patient portals operated by the healthcare supply provider

  • Verbal consent during a phone call with the provider (recorded for compliance)

By providing consent, patients agree to receive text messages related to their medical supply orders.

Message Details

  • Message types: Supply reorder reminders, order confirmations, shipping updates, payment notifications, and appointment reminders

  • Message frequency: Varies based on order activity, typically 1-4 messages per month

  • Message and data rates may apply depending on your mobile carrier and plan

How to Opt Out

You can opt out of SMS messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed. After opting out, you will no longer receive text messages from this service.

How to Get Help

Reply HELP to any message for assistance, or contact us directly:

Privacy

We do not sell your phone number or personal information to third parties for marketing purposes. Consent to receive messages is not required as a condition of purchasing any goods or services.

For more information, please review our: